- About Us
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- The iAlarm Concept
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Frequently Asked Questions About iAlarm
- Why choose iAlarm over another alarm system?
A traditional alarm system notifies you that a sensor was tripped, but can't verify whoor what tripped the alarm. iAlarm MotionViewers send a short video clip every time the built-in PIR motion sensor trips, providing immediate verification to the operator at the central monitoring station and enabling Priority Response from the police.
- Do I need lighting? How far can the illuminators reach?
You don't need to purchase additional lighting. MotionViewers have built-in infrared illuminators with an outdoor range of 30 feet, and an indoor range of 15 feet.
- Does inclement weather affect the system?
No. Advanced algorithmic technology in the PIR means the MotionViewer doesn't trip on rain, snow or lightning, except in extreme cases.
- What if someone grabs the MotionViewer?
If theft of the system is a major concern, remember that the devices don't require wiring or power… they can be installed in subtle locations. Even if someone approaches an armed MotionViewer, the event is captured and transmitted to the panel...which may be hundreds of feet away.
- Where can I install a iAlarm system?
The entire system is wireless and capable of running on batteries, so it can be installed anywhere there is a cell tower. The system communicates over the 3G/4G GSM cell network or a wired internet connection. For remote sites where GSM signal is low, directional Yagi antenna kits are available.
Videos and Monitoring
- Can the iAlarm system be self-monitored?
iAlarm can be self monitored, using the cloud monitoring service or it can be professionally monitored 24/7 for full-time security and peace-of-mind. If there are any incidents, you are then notified if it was from an intruder or an non-emergency event (like a curious monkey inspecting our MotionViewer).
- Do the Motion Viewers pre-record?
No. The MotionViewer is a proprietary all-in-one component, and camera reaction time to a PIR trip is a few milliseconds.
- Doesn’t an alarm system and separate cameras do the same thing as iAlarm?
While iAlarm MotionViewers are cameras, video cameras alone do not mean security. There is a difference between monitored alarms and self-surveillance. While alarm dealers may sell and install cameras, the cameras are not really part of the monitored alarm system. Instead, most smartphone surveillance cameras provide “convenience” for viewing children, pets, or employees – not greater security.
With few exceptions, access to the IP cameras is limited to the property owner and the central station never sees video with the alarm. While sold together, the wireless alarm system and wired surveillance cameras are fundamentally disconnected and do not deliver priority police response.
iAlarm alarms are professionally monitored by central station operators for life safety, faster police response and arrests. The iAlarm smartphone app does provide Look-in for the owner, but the video alarm is still monitored for faster police response.
- Why is the video so basic? Can it be adjusted?
iAlarm is designed to verify, not identify. That's why the video resolution is fixed and the file size intentionally kept small to ensure the fastest possible transmission to central station.
- Why not just get a high-resolution camera system?
iAlarm is an immediate video tool, allowing for response while the crime is still in progress (and also denying a trespasser the chance to vandalize or steal all night). The goal is to transmit video verification as quickly as possible, and low resolution is essential to that process. Traditional high-resolution camera systems are best used as historical video tools for post-event follow up and forensic details.
Privacy and Security
- How does the system affect my data security?
iAlarm won't affect Wi-Fi network security because the panel only communicates in an outbound direction, eliminating the need to open the firewall (no port forwarding, no static IP addresses needed). The panel stays securely behind the firewall and only communicates outbound with the central station server.
- Is my privacy at risk with the MotionViewers?
To protect client privacy, no one can ever "tap into" a iAlarm system and see what MotionViewers see. By design, MotionViewers can only send video out from the system. iAlarm smartphone apps provide a secure, sophisticated way for customers to 'communicate' with the system.
Upon request, the MotionViewer takes a 10-second clip and transmits it to customer's smartphone for review. These are recent captures and not true, real-time viewing.
- Will this system affect or slow down the Wi-Fi network in my home or business?
No, the radio communications between the iAlarm peripherals, including the cameras, and the panel is over 900 MHz. This is an entirely different wireless frequency that won't affect your Wi-Fi network.
Communication between the panel and Central Station can be over Wi-Fi (depending upon the model used), but the file size (200K) is so small it won't impact Wi-Fi network performance.
Arrests and Insurance
- How does iAlarm reduce losses?
The best way to reduce losses in a burglary, is to ensure that Police are able to respond quickly to the incident. This increases the likelihood of arrest and reduces the cost to your insurance, especially in the case of copper theft. Stealing copper can cause significant damage to your properties wiring, plumbing and flashing, leading to costs in the thousands to repair or replace.
- Is there a correlation between response times and arrests?
According to a 2012 report from Pharmacists Mutual Insurance Company, when police response is under 5 minutes, they see a 21% arrest rate. Once the response time is over 6 minutes, the arrest rate drops to half that.
- What impact do arrests have on insurers?
Insurance Networking News reported in 2012 that 1 arrest prevented 30 additional burglaries. Arresting the professionals prevents additional crimes and not only the direct losses but the indirect costs of adjusters, claims processing, etc.
- What kind of arrest rates does iAlarm deliver?
While every alarm/dispatch is different, there are proven arrest rates with iAlarm of over 50% with the best case at 95% for a large national account.
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