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Frequently Asked Questions About iAlarm
Why choose iAlarm over another alarm system?
A traditional alarm system notifies you that a sensor was tripped, but can't verify who or what tripped the alarm. iAlarm MotionViewers send a short video clip every time the built-in PIR motion sensor trips, providing immediate verification to the operator at the central monitoring station and enabling Priority Response from the police.
Do I need lighting? How far can the illuminators reach?
Does inclement weather affect the system?
What if someone grabs the MotionViewer?
Where can I install a iAlarm system?
Videos and Monitoring
Can the iAlarm system be self-monitored?
Do the Motion Viewers pre-record?
Doesn’t an alarm system and separate cameras do the same thing as iAlarm?
While iAlarm MotionViewers are cameras, video cameras alone do not mean security. There is a difference between monitored alarms and self-surveillance. While alarm dealers may sell and install cameras, the cameras are not really part of the monitored alarm system. Instead, most smartphone surveillance cameras provide “convenience” for viewing children, pets, or employees – not greater security.
With few exceptions, access to the IP cameras is limited to the property owner and the central station never sees video with the alarm. While sold together, the wireless alarm system and wired surveillance cameras are fundamentally disconnected and do not deliver priority police response.
iAlarm alarms are professionally monitored by central station operators for life safety, faster police response and arrests. The iAlarm smartphone app does provide Look-in for the owner, but the video alarm is still monitored for faster police response.
Why is the video so basic? Can it be adjusted?
Why not just get a high-resolution camera system?
Privacy and Security
How does the system affect my data security?
iAlarm won't affect Wi-Fi network security because the panel only communicates in an outbound direction, eliminating the need to open the firewall (no port forwarding, no static IP addresses needed). The panel stays securely behind the firewall and only communicates outbound with the central station server.
Is my privacy at risk with the MotionViewers?
To protect client privacy, no one can ever "tap into" a iAlarm system and see what MotionViewers see. By design, MotionViewers can only send video out from the system. iAlarm smartphone apps provide a secure, sophisticated way for customers to 'communicate' with the system.
Upon request, the MotionViewer takes a 10-second clip and transmits it to customer's smartphone for review. These are recent captures and not true, real-time viewing.
Will this system affect or slow down the Wi-Fi network in my home or business?
No, the radio communications between the iAlarm peripherals, including the cameras, and the panel is over 900 MHz. This is an entirely different wireless frequency that won't affect your Wi-Fi network.
Communication between the panel and Central Station can be over Wi-Fi (depending upon the model used), but the file size (200K) is so small it won't impact Wi-Fi network performance.
Arrests and Insurance
How does iAlarm reduce losses?
The best way to reduce losses in a burglary, is to ensure that Police are able to respond quickly to the incident. This increases the likelihood of arrest and reduces the cost to your insurance, especially in the case of copper theft. Stealing copper can cause significant damage to your properties wiring, plumbing and flashing, leading to costs in the thousands to repair or replace.
Is there a correlation between response times and arrests?
What impact do arrests have on insurers?
What kind of arrest rates does iAlarm deliver?
Geelong Digital Security29 Anomaly Street, Moolap
VIC Australia 3221
M: 0417 384 787
CCTV Quick Links
Alarm Quick Links
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